Why We Have a Cancellation Policy

At Well Heeled Podiatry we have a cancellation policy because we respect that your time is valuable and we appreciate that you understand ours is too.

If you fail to attend your appointment, another patient in need often misses out and the podiatrist time is wasted.

Cancelling Your Appointment

We require 24-hours or more notice before the scheduled time of your appointment if you are unable to attend. This will allow us time to book another patient who may be in need, in your appointment time slot.

Please call us on 96030334 or email us at contact@wellheeledpodiatry.com.au to cancel or reschedule your appointment.

We understand that occasionally events occur that are out of your control. Therefore you may not be able to attend your appointment, or advise us you cannot attend within 24 hours. If this is the case, please let us know and we will take this into consideration.

If you fail to cancel your appointment at Well Heeled Podiatry within 24-hours without a reasonable explanation the following fees will apply.

• First appointment missed: 50% of fee charged.
• Second and future appointments missed: full fee charged.

We believe this is a fair approach, providing you with every opportunity to ensure you are aware of our policy.

 

How We Process the Payment

• We will send you an invoice via email or post to be paid. 
• We will not be able to make any future appointments until the outstanding amount is paid.

 

How To Make a Complaint

If you would like to make a complaint or discuss our cancellation policy please contact the clinic at contact@wellheeledpodaitry.com.au or call us on (03) 9603 0334  so that we can address any of your concerns.